Good questions
If you can't find yours, ask Tidy or write to us.
Do I need to change my email provider?
No. Tidy sits on top of the email you already use — cPanel, Gmail, Outlook or any IMAP mailbox. Nothing moves.
Will Tidy send emails without asking me?
No. Tidy prepares drafts and asks first. As you start trusting it, you can let it handle more on its own — always your call.
What happens after the 14-day trial?
Personal accounts move to Free: one mailbox and daily summaries, at no cost. Business accounts are paused, never locked — everyone can still sign in and read their email, and Tidy picks up right where it left off when you subscribe.
How does Business pricing work?
You pay per seat; one seat is enough on your own. Invite coworkers on your business's email domain; outside guests such as your CPA can join with an admin's approval and take a seat. Add seats anytime and pay only for the rest of the billing period; removed seats end with the billing period.
Is my data used to train AI?
Never. Your emails are processed to serve you and are not used to train AI models.
Where is my data stored?
On our servers in London, United Kingdom. Email bodies and attachments aren't stored — Tidy keeps summaries and reads the original from your mail server when you open it.
Which languages does Tidy speak?
Tidy reads email in most languages and replies in the language it was written in. The app speaks English and Turkish today, with more on the way.
Can I delete my data?
Yes. You can export or delete your account and all of its data at any time from the account menu.
Another question?
The help center has step-by-step guides, and you can also write to hello@yourtidy.com.